RECRUITMENT NO. : 1862
PROGRAM : Early Intervention and Family Strengthening Services Programs
JOB TITLE : Intake Counselor
ISLAND : Oahu
EMPLOYMENT STATUS : Full Time
COMPENSATION : * To be discussed during interview
CLOSING DATE : Jan 31, 2018
*All resumes with cover letter must be submitted by the specified closing date.
DESCRIPTION : Parents And Children Together (PACT), one of Hawaii’s leading private not-for-profit family service agencies recognized for our service excellence and family-friendly atmosphere is searching for a well-qualified and proficient Intake Counselor to provide culturally appropriate and strengths-based services related to child safety concerns to families who are at risk for child abuse and neglect. . Our ideal candidate is someone who demonstrates the understanding and willingness to work with families that present with safety issues in the area of child abuse and neglect, domestic violence and substance abuse.
What you will be doing:
• Makes the initial call to referred families within the required timeline and using the program’s protocol
• Develops rapport with referred parents by phone, provides information and referral as needed, and fosters a high degree of acceptance of FSS services.
• Conducts intake with consumers in accordance with program and agency procedures.
• Meets the petitioner and respondent of TROs at the courthouse and explains FSS services per program protocol.
• Fosters a positive working relationship with members of the court, such as bailiffs and judges, as well as other service providers, such as domestic violence advocates.
• Represents the program as a neutral party at TRO court; provides consultation to the judge on the scope of FSS services and informs the judge whether the parents have accepted or declined FSS services, as requested. Prepares and submits requested reports to the court for families on the FSS waitlist.
• Assigns families on the waitlist, in consultation with supervisor, to a Family Support Specialist, following the program’s protocol, including entering the assignment information into the program’s data base.
Education / Training / Experience Requirements:
• Bachelors Degree in social work, sociology, psychology or human development, required plus one (1) year experience working in the area of child abuse and neglect prevention, including domestic violence and substance abuse issues.